FREQUENTLY ASKED QUESTIONS
1.Is a fee to become a member?
Becoming a Member is Free. You can become a member now to place an order, be informed about discounts, campaigns and campaigns, and take advantage of the advantages we offer you.
2. How Can I Update My Member Information?
You can update your information from My Account > My Membership Information menu.
3. Can I shop without being a member?
In order to follow your orders more easily and to serve you better, you need to be a member. It is recommended that you become a member of the system, as your basic information will be taken as a basis for your purchases from our site.
4. Why is phone information requested for members?
We encounter situations where some orders are not real orders and the user only places a trial order. You would appreciate that such transactions cause performance loss in the service we provide to our valued customers. In order to understand whether the order is actually requested, we need to receive confirmation by phone from our customers who placed the order. For this reason, it is required that you provide your phone information when ordering.
5. How can I shop from your site? / I have placed my order, what should I do now?
Add the products you want to buy from our site to your cart by clicking the "Add to Cart" button. When the product is added, the My Shopping Cart screen will appear. You can complete your order in four steps. If there is no different product you want to buy, complete your shopping by clicking the "Complete Order" button and then enter your delivery address and shipping information. In the next step, enter your payment information and after reviewing your order information, reading and confirming the order contract and preliminary information form, click the "Complete Order" button. Once your order is complete, you will receive a confirmation/thank you screen and a confirmation/thank you email.
6. What are your payment options?
You can make your payments by credit card or money order.
7. Do I need to enter my credit card information to shop? / Is Virtual Pos Safe?
Every purchase you make on our site is 100% safe. Our system is protected by Rapid SSL, a world-renowned security organization. With 256-bit SSL (Secure Socket Layer) security, no one other than you can see or access your credit card number. As soon as you enter your credit card number, the information of your number is encrypted and sent to the bank. It is not possible for your information to be viewed or accessed by third parties, including our company. Your card information is only between you and the bank.
8. What is the Delivery Time and What are the Delivery Methods?/ When will my product arrive?
You will be automatically notified by e-mail when your order is received. You can track your order by entering the relevant order number from the Order Tracking link. The products you have ordered and paid for are delivered to the cargo within 1-3 working days at the latest. During discount and promotion periods, the delivery date may take longer than usual.
9. Who Should I Contact About Problems I Have With Your Site?
For your problems and suggestions on our site, you can get help from Whatsapp customer service at +90 533 792 50 00 or by sending an e-mail to [email protected]
10. What are your product return conditions, within how many working days can the products be sent to you? / How does the return and exchange process work?
Returns of opened, used, destroyed and other products are not accepted! The customer is obliged to return the product as it was when it was delivered to him. Returns will not be accepted due to the loss of commercial value of the product in case of use. In the event that the customer returns the product or withdraws from the purchase, an instruction is given to the account or card from which the purchase was made within (1-3) business days from the time the returned product reaches us. The reflection of the refund on the account differs according to the bank.